Support

Set up your workspace, create your first project, and get your team in.

• Creating your workspace
• Creating your first project
• Uploading your first asset
• Inviting your team
• Understanding view modes

How projects move through six stages from brief to archive.

• The six pipeline stages
• Advancing and rolling back stages
• Briefs and intake forms
• Budget tracking

Moodboards, shot lists, scripts, and the tools that shape the creative direction.

• Moodboards
• Shot lists and storyboards
• Script management

Crew, locations, schedules, call sheets, and everything that happens on set.

• Crew management
• Location management
• Schedules and call sheets
• Equipment tracking

Send cuts for review, collect frame-accurate feedback, and track decisions.

• Sending a review
• Frame-accurate comments and annotations
• Approval workflows

Build deliverables to spec, track what's been sent, and archive with rights management.

• Creating and tracking deliverables
• Archive and rights management

Your workspace media library, asset organisation, and storage management.

• The workspace library
• Storage management

Workspace configuration, branding, billing, and account management.

• Workspace settings
• Billing and plans
• Webhooks and integrations

Common issues and how to resolve them.

• Video not playing in the browser
• File upload failing or stuck
• Review link not working for the reviewer
• Can't advance to the next pipeline stage
• Contacting support